How do I know what size to order?
Some of our footwear is made to American sizing and some to European.
American sizes for Ladies are the same as Australian.
American sizes for Men are about half a size smaller than Australian; so if you are normally wear an Australian men’s 10½ then your American size will probably be 11. If you are not sure of your size then do the following:
Refer to our sizing chart to find the size corresponding to the length of your foot. All feet are different and all styles of footwear vary in width, instep and shaft. We try to source shoes with a good and comfortable fit to suit most shapes of feet.
What if I buy something from the Western Boot Barn and it doesn’t fit me?
When you buy footwear from us, be careful to choose the size that you think is right for you. When you try them on for the first time, do it on a carpet so as not to damage the sole. It sometimes helps to put a plastic bag over your foot to more easily slide into a new pair of boots. A bit of slippage inside the heel is normal when the boots are new. If they feel comfortable but firm on the foot then that should be OK as the upper will relax. However, if your toes are touching the end of the shoe or there is too much gap at the heel then you probably need to get a different size. In that case, please use the form that came with your purchase and follow the instructions given. We will happily send you another pair of a different size of your choosing, as long as the product you return is in the same good condition as you received them and in the original packaging. You are given a Reply Paid address to ship them to. The Western Boot Barn will pay for the cost of sending any replacements.
What if there is something wrong with what I buy from the Western Boot Barn?
We make every effort to supply good quality product. However, if you think there is a fault of manufacture with your Western Boot Barn purchase then please send an email to email@example.com detailing the problem. It can help if you take a photograph of the fault and send it with your email. We will give you a return authorisation and the address to where it should be sent. The problem will then be assessed. If there is a fault of manufacture then the Western Boot Barn will replace the goods or refund your money in full, as you wish.
How should I look after my shoes or boots?
There are many good fabric and leather care products on the market and we recommend you visit your local shoe repairer for the best advice on caring for your shoes or boots. We caution against using too much polish or dubbin as this can cause leather to soften and weaken. If your footwear gets wet then let them dry gradually, don’t put them by the fire or in the oven, as this may cause leather to crack. Suede is best treated with a waterproofing product when first purchased.
Please don’t use your footwear as brakes on a motorbike. Remember to use for them for the purpose for which they were made. As a sports car is not designed to be driven across a ploughed field, so a tractor is not made to be getting you to the restaurant on time. Treat your boots with love and respect.
If you have any more questions or comments then please submit them to us via the Contact Us section of this website or to firstname.lastname@example.org