Where is Western Boot Barn, can I try boots on?

Most of our footwear is made to USA or European sizing.

USA sizes for Ladies are the same as Australian.

USA sizes for Men are about half a size smaller than Australian;
if you normally wear an Australian men’s 8½ then your USA size will most likely be 9.

Your best guide is your normal Australian shoe size and look in a good pair of dress shoes.
If you are still not sure then a local shoe shop will always be able to size your feet for you.

Please refer to the Size Guide for more information.

As a last resort, if you are still unsure of your size, then please do the following:

Put a blank piece of paper on an uncarpeted floor with the short edge against the wall
Stand bare foot on the paper with your heel touching the wall
Have someone else make a pencil mark on the paper at the end of your longest toe
Measure the distance in centimetres between the pencil mark and the edge of the paper that was touching the wall
Refer to the Size Chart tab to find the size corresponding to the length of your foot

This has to be done very accurately as there are such small differences between sizes.

The Size Chart has been prepared with the best available information but does not guarantee fit

What do the letters in the size mean?

The letters represent width.

For ladies, we stock B, C, M, W
B and M represent a medium or more narrow width
C and W represent a wider width

For men, we carry D, EE, EEE, EW, W
D represents a more narrow fit
EE, EW and W stand for a wider fit
Occasionally we stock EEE, which is very wide
Just about all our men's footwear is supplied in one of the wider sizes

What if the boots I buy don't fit me?

Please be careful to choose the size you think is right for you.

When trying them on for the first time, do it on a carpet so as not to damage the sole.

It sometimes helps to put a plastic bag over your foot to more easily slide into a new pair of boots.
If they feel comfortable but firm on the foot then that should be OK as the upper will relax.
In case the boots feel uncomfortably tight across the top of your foot, there are products available to help leather stretch.

Don’t worry if there is slippage at the heel as that is normal in a new pair of boots.
As you wear them in and the boots relax to the shape and movement of your feet, that slippage goes away

If the boots feel too wide, then you can look at getting an insole from a good boot repairer or shoe shop.

However, if your toes are touching the end of the shoe or there is too much gap at the heel then you probably need to get a different size. In that case, you will find a returns form with your new boots explaining how to return them for exchange. We will happily send you another pair of a different size of your choosing, as long as the product you return is in the same good condition as you received them, in the original packaging and all inside a large outer envelope for protection.

Where is Western Boot Barn, can I try boots on?

Western Boot Barn is 100% online.
All orders are shipped from our warehouse in Sydney, Australia.
We do not have a place where boots can be tried on before buying.
You will find good information about sizing through this website.
We do have a simple Returns Policy, in case boots need to be sent back for any reason.

How should I care for my boots?

We recommend Collonil shoe care products, which we stock to match the boots we sell and offered as you go to checkout.

Please look to buy a boot jack to help better take your boots off and save from having to push down on the heel of the boot with your other foot.

If your boots get wet then it is important to not put them in front of a heat source to dry as this will damage the leather.

Buy boots fit for purpose. So, just as you wouldn't drive your Ferrari across a ploughed field, your full leather dress boots should not be used for working in the garden.

Well cared for boots will last for years, providing excellent long term value.

What is your shipping policy?

Orders placed before midday Sydney time are shipped on the same business day, otherwise the following business day.

We ship with Australia Post eParcel service and International Express.
Our prices include delivery within Australia and New Zealand.
Customers in other overseas countries pay a shipping charge which does not cover local duties, fees and taxes charged by country of destination.
We do not ship any exotic boots to countries outside Australia.
You will be notified when your order has been dispatched from Sydney.

Can I return my order if need be?

All orders are sent with a returns form which explains what to do in case you need to send boots back for exchange or full refund.

The boots have to be in the same condition as you received them and properly packed in their original packaging with tags attached.
You fill out the returns form, pack it with the boots and mail them to the address given on the form.
You are responsible for the cost of postage back to us.
We will send an exchange to you free of charge if you are in Australia or New Zealand; postage charges apply to customers in other countries.

I need further assistance

Submit a Request

or email

service@westernbootbarn.com.au

Phone Support

For more information, please phone us on 02 8039 2252

Welcome to Western Boot Barn.

Western Boot Barn is an Australian owned and operated business established since 2012.

Our mission is to offer you the best choice of top quality brands from the USA and Europe, so you not only find what you are looking for but also discover something new and unexpected, all at the right price and delivered with minimum fuss.

We want you to go away happy with your experience and remembering us the next time you are looking for something to buy or just checking out what's around.

We welcome your comments. If you haven't already done so, please join our community to better keep in touch and get access to special deals and previews.

We are 100% online and orders are shipped from our warehouse in Sydney, Australia. Our crew is always available by phone or email, ready for a chat and happy to answer any questions helping you out whichever way you need.

Sean Gough

Where is Western Boot Barn, can I try boots on?

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