What if the boots I buy don't fit me?
Please be careful to choose the size you think is right for you.
When trying them on for the first time, do it on a carpet so as not to damage the sole.
It sometimes helps to put a plastic bag over your foot to more easily slide into a new pair of boots.
If they feel comfortable but firm on the foot then that should be OK as the upper will relax.
In case the boots feel uncomfortably tight across the top of your foot, there are products available to help leather stretch.
Don’t worry if there is slippage at the heel as that is normal in a new pair of boots.
As you wear them in and the boots relax to the shape and movement of your feet, that slippage goes away
If the boots feel too wide, then you can look at getting an insole from a good boot repairer or shoe shop.
However, if your toes are touching the end of the shoe or there is too much gap at the heel then you probably need to get a different size. In that case, you will find a returns form with your new boots explaining how to return them for exchange. We will happily send you another pair of a different size of your choosing, as long as the product you return is in the same good condition as you received them, in the original packaging and all inside a large outer envelope for protection.
